Privacy Policy

Last updated: November 28, 2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, make transactions, or contact us for support. This includes:

  • Personal identification information (name, email address, phone number)
  • Financial information required for KYC/AML compliance
  • Transaction data and account activity
  • Device information and usage analytics

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and manage your account
  • Comply with legal and regulatory requirements
  • Communicate with you about your account and our services
  • Detect and prevent fraud and unauthorized access

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information:

  • With service providers who assist us in operating our platform
  • When required by law or to respond to legal process
  • To protect our rights and prevent fraud
  • In connection with a merger or acquisition

Data Security

We implement robust security measures to protect your personal information, including:

  • End-to-end encryption of sensitive data
  • Multi-factor authentication
  • Regular security audits and penetration testing
  • Secure data centers with 24/7 monitoring

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your personal data (subject to legal requirements)
  • Data portability
  • Objection to processing

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@uphold.com

Address: Uphold, Inc., Privacy Office

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.